Beyond the Transaction: Kiosks for Information and Wayfinding

What are some information-based uses?

• Wayfinding in Large Venues: In a hospital, a university, or a large shopping mall, getting lost is a common problem. Kiosks with interactive maps and turn-by-turn directions are a perfect solution. A university that installed wayfinding kiosks on its campus reported a 70% reduction in visitor inquiries at its information desk.

• Public Information: Kiosks are used in museums and government buildings to provide public information. A museum kiosk might offer a virtual tour, details on a specific exhibit, or an interactive history lesson. This enriches the visitor experience.

• Employee Information: Companies are using kiosks in their offices for employee self-service. Workers can use them to check HR policies, look up company directories, or print documents. This frees up administrative staff and empowers employees. A major corporation reported a 50% decrease in human resources-related phone calls after installing employee kiosks.

These non-transactional uses highlight the kiosk's versatility. It's a valuable tool for any organization that needs to communicate information clearly and efficiently.