24/7 Availability: The Store That Never Sleeps

Touch Screen Self Service Kiosks offer a powerful advantage by providing continuous, 24/7 service, allowing businesses to capture sales and serve customers at any time of day or night without the high costs of staffing. This constant availability is a massive growth driver for many industries.

In the travel and tourism sector, travelers often arrive at odd hours. A car rental company placed a self-service kiosk at its airport location. Customers could complete their entire rental process—from selecting a car to printing the contract—at the kiosk, even when the counter was closed. This after-hours service led to a 25% increase in rentals during the night and early morning hours. The kiosk's ability to serve customers around the clock created a new, profitable revenue stream that was previously untapped.

The retail industry is also capitalizing on this trend. An electronics retailer installed a smart kiosk outside its storefront, allowing customers to browse products and place orders for home delivery even after the store was closed. The kiosk also provided a secure locker for customers to pick up online orders at their convenience. The company found that 10% of its online sales were initiated at the kiosk, highlighting its effectiveness as a round-the-clock sales assistant. The ability to cater to customers at any time, in any location, without the overhead of staff, makes the self-service kiosk an incredibly efficient and profitable business model. It is a store that never sleeps, constantly working to generate revenue and serve the customer.